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We stand for total transparency in our billing. There are no hidden fees. Third-party costs, such as AWS usage and software subscriptions, are separate from our service fees unless stated otherwise. We identify expected requirements during planning and agree any additional chargeable work with you before proceeding.

Before work begins, we sign a Mutual NDA and agree on a Statement of Work covering the scope, team allocation, planned sprints, pricing, and payment schedule. It also sets out each team’s responsibilities and the arrangements for changes and cancellation, so expectations are clear from the start.

We agree on your start date during planning, based on the scope and team availability. Work begins once the required agreements are signed, the initial payment is received, and the access needed to start is in place. We’ll make those requirements clear beforehand so your team can prepare.

Advanced and Ultimate reserve your dedicated team for the sprints agreed in the Statement of Work. You can end the engagement early with four weeks’ written notice, ending at a sprint boundary. Capacity remains available and payable during that period, with no additional cancellation fee. re:Maintain is a separate annual subscription.

Your deliverables depend on the service. re:Align provides findings and recommendations. Foundation provides architecture, modules, pipelines, and implementation guidance. Advanced and Ultimate include the agreed implementation, documentation, and handover. Ongoing guidance and engineering assistance are available separately through re:Maintain.